Locked Records

The following image is JUST an example.  IT IS NOT REAL!!
It's for the article that follows.

Have you ever attempted to open a record and instead you saw a message like the one above? 

What would happen if you and I both opened Susan Abalan's (made up name) record and you set her home phone number to 555-555-1111 and I set her home phone to her cell phone number of 444-444-2222?

Well, whoever saved the record last would win thus removing the first person's changes.  Since that's an unacceptable situation we place a lock on that record when it is opened by any user.  That lock stays in place until the record is closed.

And that's where it gets a little sticky.  Sometimes the records are not closed all the way and the lock remains. This can happen if Trail Blazer stops unexpectedly.  It can happen if you close Trail Blazer without closing all the open voter/donor records. In this case we try to close them, but we don't always succeed.  It can happen during an aborted import.  An internet communication error can also cause a record to remain open.

While writing this today, I took a quick look and found that amongst all our customers about 1200 records that have been open for MORE THAN ONE WEEK.  

We have a tool that lets you see what records are locked, by whom, and when they locked it. That same tool will allow you to unlock them as well.  Be sure to sort by the Date/Time Locked column if you have numerous locked records.

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