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Article ID: KB322
Keyword Name: Troubleshooting, FEC Error, Java, Windows, Internal
Created: April 27, 2016
Viewed: 904

Troubleshooting Java and Windows Versions to Fix FEC Reporting Issues - Internal for Trail Blazer Support Team Use




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Author: Joel Kristenson

Last Updated: 2016-04-27






Overview


This article is for internal use by Trail Blazer support techs.  This article shows how to configure a PC so that the Java and Windows versions match in order to file/run FEC reports for federal campaigns/PACs.



http://www.us-cert.gov/sites/default/files/images/tip-icon.pngTip: Since this is an advanced task please call our live support for assistance if this is something you need to do.  It’s also very rare that this problem will come up but it does from time-to-time.








Steps


Taken directly from one of our engineer’s emails with a customer experiencing this issue:


We had a support issue last week for the FEC filing tools trying to launch Java that caused an error message. The issue was resolved by completely uninstalling Java from the PC and reinstalling it. This seemed easy except that the PC was 64bit and they already previously had a 32bit version of Java. This lead to two problem. 1. Even if I uninstalled and reinstalled the 64bit Java, the 32bit version was still on the PC and  Java 32 was not in the add/remove programs. This required us to use the suggested fix below as Trail Blazer was still referencing the wrong version of Java.



Note: Trail Blazer requires the OS 32/64bit and Java 32/64bit versions to match. Windows 64 bit machines should only have 64bit java but not both.



URL of suggested Fix:

http://stackoverflow.com/questions/6362037/java-error-opening-registry-key


“Make sure you remove any java.exe, javaw.exe and javaws.exe from your Windows\System32 folder and if you have an x64 system (Win 7 64 bits) also do the same under Windows\SysWOW64.”




Steps to Resolve


1. Uninstall ALL java versions.

2. Removed all left over references of Java (see fix)

3. Install 64bit version of Java for Windows 10 64bit

4. Open Trail Blazer and test FEC tools.


















Related Resources


Article: Best Practices – FEC Reporting

Article: Uploading your FEC Reporting – Error :Reason: null

Article: Creating and Filing Your First FEC Report

Article: Troubleshooting Articles

3rd Party Article: Stack Overflow with Suggested Fix






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