Let Us Know What You Need

by Joel Kristenson17. October 2019 12:13

It's national "Get To Know Your Customers Day" (yep, that's a real thing..), and we want to hear from you!

We hear from a lot of our customers on a regular basis as you dig into different parts of the Trail Blazer program.  Please make sure to reach out if there's something you need a hand with (or if there's something you wish we had in our desktop app or mobile apps)!

Support Phone: 1-866-909-8700 (9-5 M-F)

Support Email: support@trailblz.com

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Adding a Primary Contact Relationship to an Organization

by Joel Kristenson14. October 2019 09:42

About a year or two ago we had a request from a customer to be able to add a primary contact person on an organization/company record.  This video shows how you can do that: https://www.youtube.com/watch?v=s7niz44LmcQ

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Linking Records with Relationships

by Joel Kristenson9. October 2019 12:23

Tracking relationships in your Trail Blazer database has many uses. Learn how to link records together, and how to create your own custom relationship types: https://trailblz.com/kb/?action=view&kb=343&cat=0&qq=relationship

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Being Social

by Joel Kristenson4. October 2019 13:07

Dear valued customers. Please give us a like and a follow on our social media accounts. This way you'll stay in the know while you're on the go.

Facebook: https://www.facebook.com/TrailBlazerCampaignServices/

Twitter: https://twitter.com/TrailBlazerSoft


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App Release: Mobile Base Camp iOS Version

by Joel Kristenson30. September 2019 10:04

Make sure to update to the latest version of the Trail Blazer Basecamp app on your iOS device.

Download Here: https://apps.apple.com/us/app/trail-blazer-basecamp/id1219460381

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Email Design 101

by Joel Kristenson26. September 2019 10:58

Learn some of the basics and more advanced tools and tricks of email design with Trail Blazer: 20 Minute Tutorial

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Take Advantage of FREE Training!

by Joel Kristenson19. September 2019 09:22

Training is absolutely critical to your organization's success with Trail Blazer.  Make sure you take advantage of our free Introduction Training Class (offered twice a week): https://www.trailblz.com/LearningResources/Events


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Customize Donation Amounts

by Joel Kristenson16. September 2019 14:20

Did you know it's very easy to customize your donation amounts and descriptions on your TB donation forms?  Here's how.

Example

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Maintenance – RDP and Email

by Kevin11. September 2019 12:14

 

We have scheduled server maintenance that will affect the following services: 

  • -   Email Services (mass emailing) – service will be down Friday September 13th from 1:30 PM to 5:30 PM
  • -   RDP (primarily Mac Users) – service will be down Saturday September 14th from 6:00 PM to 11:59 PM
  • -   New installations of Trail Blazer software will not be available Saturday September 14th from 6:00 PM to 11:59 PM 

 

All times listed are Central Time. 

Please do not schedule any emails to send during this time period. If you plan to send a campaign earlier that day feel free to contact us if you have any questions or concerns. 

 

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Android Beta Testers Wanted

by Joel Kristenson9. September 2019 10:58

We recently put out a new version of our Android app (click here to download) and would like you to become a beta tester!

Simply click the link on the Google Play Store to put in a request for the beta version (screenshots below).

Step 1

 

Step 2

 

If you want to test the beta on an iDevice, please contact us with the email associated with that device (support@trailblz.com).

As always, let us know if you discovery any issues, or if have a development request.

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"De-Duping" your Database

by Mark Panger4. September 2019 09:54

Welcome back from the Labor Day weekend! Hopefully everyone got some R & R.

If you've ever struggled with duplicates in your database, there are many remedies that you may not be aware of.  Read these articles to learn more about de-duping your contact records: https://trailblz.com/kb/?action=search&qq=dupe&cat=0&con=0

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Dashboard - Quick Stats at your Fingertips

by Mark Panger10. July 2019 13:56

A few years back, by popular demand, we released our Dashboard tools.  This allows you to quickly find important statistics in your database.  There are currently around 20 different predefine "metrics" to chose from, and you can also build and save your own.

You can learn more with the help resources below or by contacting our Support team.

Article: How to Use the New Dashboard Features

Video: Donor Retention Dashboard

The example below provides a snapshot of how much money has been raised year-by-year.

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Trail Blazer On-The-Go

by Mark Panger11. June 2019 16:59

Did you know that you can access your database, and perform a variety of tasks on-the-go?

You can download our free mobile app today (you'll need your Database Name to login).

Download on iPhone

Download on Android

 

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Planned Outage Saturday 6/8/2019

by Mark Panger5. June 2019 12:21

 

We are planning a software upgrade for Saturday evening 6/8/219 from 4 PM until midnight CDT.  If you use Remote Desktop to access your database, you will experience intermittent outages if you attempt access during that time.  Regular desktop users will be unaffected.

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Signup for Training!

by Mark Panger30. May 2019 10:19

Notice: If you've had staff turnover or new hires, make sure they get trained in through our FREE *required* Introduction Training Class, offered twice a week: https://www.trailblz.com/LearningResources/Events

Here you'll learn the day-to-day basics of how to leverage your Trail Blazer account.

 

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FEC Version 8.3 released

by Mark Panger17. August 2018 13:25

The FEC just yesterday announced a new version.  We learned of it the same time you did.  By email. Yesterday.

Fortunately the update contained very minor changes so we were able to implement the changes quickly.

Today's version of Trail Blazer includes the new FEC version 8.3 specifications.

 

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Organization Primary Contact Feature Now Added

by Mark Panger2. August 2018 15:40

In the last release of Trail Blazer we added an easier mechanism for you to establish primary contacts for your organizations.  It uses the relationship feature.  We added new letter writing merge fields to accommodate this upgrade.

The video below shows how to utilize this new feature:

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Save Email Conversations from any Email Client to Your Trail Blazer Database

by Mark Panger20. June 2018 14:36

Would you like to capture that running email conversation you have been having with someone in your database?

 

This video will show you how you can do that:

 

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Hide Attributes and New Short Form When Adding Contact Records

by Mark Panger14. June 2018 16:21

Today's release added a couple of items you are going to love. 

Have a lot of attributes?  Wanna hide the unchecked ones?  Have attributes other team members use, but you don't?  Now you can hide them.  See how.


Looking for a quicker way to add a new contact record without going through ALL the tabs?  We've introduced a new short form data entry window to help with that.  Take a look...

 

 

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Soft Credits! and swap Primary/Secondary email addresses.

by Mark Panger2. March 2018 07:58

Soft credits first

 

Yesterday with version 6.2.6635.38826 we introduced a more formal soft credit system.

 

 

When entering a contribution you will see a Soft Credit tab:

 

On the Soft Credit tab you will select New, search for (or create) the donor to be soft credited and complete this dialog:

 

 

 From the Soft Credits menu...

 

 ...you can print letters to keep the honoree (or family of the memorial) informed:

 

 

Swap email positions

 

Every once in a while you find that you would like to swap the primary and secondary email addresses.  Now it's a button click:

 

 

 

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A bunch of fixes and a couple of new things too

by Mark Panger13. February 2018 14:41

Our release today was a fix of a bunch of little annoying problems (bug fixes).  However, a couple of new features were added too.  See bug fix notes below.

«Household Tax Deductible Contribution within Date Range» merge field was added to householded letter writing.  This is useful for year-end tax letters where the donation amount is not always the tax deductible amount.

We are slowly rolling out some new mapping features.  It will allow political customers to do "turf cutting" and nonprofits to see where their donors are located.  This DOES require a data append which will incur a cost of a about 1.5 cents per address geocoded.

If you have matching donors we have added a subject to max value to ensure an employer is not on the hook for the full amount of a very large donation made by an employee.  We have also added a checkbox to indicate if you want the matching donor listed on the donation page.  The donation page has been updated to accommodate matching donors.

 

Bug fixes:

Corrected an error in letter printing
Corrected 'primary connection locked' error.
If two windows are open that display contact attributes, and if an attribute is deleted from one window, attempting to perform an operation against the deleted attribute from the other window causes an error.  Fixed by verifying the existence of the attribute before attempting to perform an operation against it.
The contact merge facility errored when the source contact had contact user records associated with it.  Fixed.
If the HasVoted column is selected through the Format facility (or otherwise), an error will occur if the poll watch has-voted attribute has not been set.  Fixed by displaying a warning and defaulting to 'false' in this situation.  
When listing invoices, invoice id #0 shows.  If you click to open this invoice, an error occurs.  Fixed.
On the contribution list, if a format is loaded that does not contain the contact record contact id, and if an attempt is made to load the context menu by right-clicking on a row, an error occurred.  Fixed.
In the contact card attribute grid, you can paste (or possibly enter manually) a string greater than the max length allowed for the associated column in the contact attribute assignment record.  An error then occurs during the contact save operation.  Fixed.
From the email editor (and possibly from other places as well), if the image browser is invoked to insert an image, and if more than one image is selected, an error occurs.  Fixed.
If from the address list, if an address has been deleted without the list being updated, if the refresh-political-jurisdiction function is run, an error will occur when attempting to update the non-existent address.  Fixed.
If a contact record is opened, and from the relation tab page, a link is made to a related contact, if that contact relation record is then deleted, the contact closed, the reciprocal contact relation record is still visible in the original contact.  If an attempt is made to open that contact relation record, an error occurs.  Fixed.
In non-developer mode, referring to the ContributionFirstDateWithinDateRange in a format caused an error.  Fixed.
An unmatched apostrophe in the SQL search panel will generate an error.  Fixed.

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We added time logging to today's release

by Mark Panger18. January 2018 10:29

Internally here at Trail Blazer we have been logging our time to various tasks.  It allows us to track how much time is being spent on each task by each person.

Today we released this tool for all customers to use as desired. 

(click image for larger view)

A video of how to use this is at: https://youtu.be/UY9WaIPb-DQ

 

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Happy 16th Trail Blazer!!

by Mark Panger11. January 2018 07:47

Trail Blazer filed its papers of incorporation with the State of MN on 1/11/2002.  We just turned 16 today!  

It has been our pleasure and honor to serve you these past 16 years.  Thank you!

 

 

Don't we all?

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Improvements to email testing & Phone app updates

by Mark Panger17. October 2017 15:41

In the most recent version of Trail Blazer (desktop) out this week we added at the capability of testing your email TEMPLATES without first creating an email.  You would send a test of the template in the same manner you currently test the sending of the email.

 

  Our iPhone and Android apps have also been update with a couple of new features.

  1. For political customers you can view voter history on the contact record.
  2. For all customers you can create a pledge from the phone.
    1. The pledge can be a single pledge or
    2. multi-period pledge (up to 60 periods)

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Mobile BaseCamp Puts Photos at Your Fingertips

by Mark Panger22. September 2017 14:47

Remember Who is Who 

Trail Blazer now has an app to help you put a face to a name with the Mobile BaseCamp app for Apple and Android.

Make More Lasting Impressions  

With our Mobile BaseCamp app, you can turn any “meet and greet” into an opportunity to reach out to more like-minded folks.  

Increased Gallery Storage

Trail Blazer has increased everyone's document gallery storage from 1 Gig to 10 Gigs.  That's room for 50,000 photos!

 

Here’s how our app works…

  Step 1)  take a photo with anybody you meet;  

  Step 2) with just a couple of touches, send your templated email message with embedded photo to them; and

  Step 3)  with one touch they can post it to their Facebook page.  

Make great first impressions with Mobile BaseCamp and even more lasting impressions with the Facebook world.

Download the App:

Download iOS 

Download Android

Helpful Video:

Take photo and send by email: https://www.youtube.com/watch?v=37DVXzRVVis

 

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