Update On Upcoming Remote Desktop Changes

by Mark Panger26. July 2019 16:05

We have delayed the deployment of our new RDP server by one week.

 

Maintenance to the existing server will still occur this weekend, and service will be interrupted from 4:00 PM Central through 9:00 PM Central.

 

All dates associated with the new roll out will be postponed one week. 

New dates -

       -    New access credentials will be distributed by Friday August 2nd, 2019

       -    Access to the new server will be opened Monday August 5th, 2019

       -    The last day to use your current credentials will be Wednesday August 7th

 
We apologize for any inconvenience.

 

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Upcoming Server Maintenance & Remote Desktop Changes

by Mark Panger23. July 2019 15:38

Important!  Schedule of upcoming server maintenance:

- email will be down on Friday, July 26 from 9 AM - 12 PM Central Time

- RDP access (primarily Mac users) will be unavailable on Saturday, July 27 from 4 PM - 9 PM Central Time

 

Other important announcements:

- RDP users (primarily Mac users) will be issued new login credentials on Friday, July 26

- you'll be able to use the new credentials on Monday, July 29

- The last day for using your current RDP credentials will by Wednesday, July 31

 

As always, don't hesitate to lean on our support team for questions or concerns related to the above topic or any thing else that you need a hand with.

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Dashboard - Quick Stats at your Fingertips

by Mark Panger10. July 2019 13:56

A few years back, by popular demand, we released our Dashboard tools.  This allows you to quickly find important statistics in your database.  There are currently around 20 different predefine "metrics" to chose from, and you can also build and save your own.

You can learn more with the help resources below or by contacting our Support team.

Article: How to Use the New Dashboard Features

Video: Donor Retention Dashboard

The example below provides a snapshot of how much money has been raised year-by-year.

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Trail Blazer On-The-Go

by Mark Panger11. June 2019 16:59

Did you know that you can access your database, and perform a variety of tasks on-the-go?

You can download our free mobile app today (you'll need your Database Name to login).

Download on iPhone

Download on Android

 

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Planned Outage Saturday 6/8/2019

by Mark Panger5. June 2019 12:21

 

We are planning a software upgrade for Saturday evening 6/8/219 from 4 PM until midnight CDT.  If you use Remote Desktop to access your database, you will experience intermittent outages if you attempt access during that time.  Regular desktop users will be unaffected.

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Signup for Training!

by Mark Panger30. May 2019 10:19

Notice: If you've had staff turnover or new hires, make sure they get trained in through our FREE *required* Introduction Training Class, offered twice a week: https://www.trailblz.com/LearningResources/Events

Here you'll learn the day-to-day basics of how to leverage your Trail Blazer account.

 

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FEC Version 8.3 released

by Mark Panger17. August 2018 13:25

The FEC just yesterday announced a new version.  We learned of it the same time you did.  By email. Yesterday.

Fortunately the update contained very minor changes so we were able to implement the changes quickly.

Today's version of Trail Blazer includes the new FEC version 8.3 specifications.

 

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Organization Primary Contact Feature Now Added

by Mark Panger2. August 2018 15:40

In the last release of Trail Blazer we added an easier mechanism for you to establish primary contacts for your organizations.  It uses the relationship feature.  We added new letter writing merge fields to accommodate this upgrade.

The video below shows how to utilize this new feature:

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Save Email Conversations from any Email Client to Your Trail Blazer Database

by Mark Panger20. June 2018 14:36

Would you like to capture that running email conversation you have been having with someone in your database?

 

This video will show you how you can do that:

 

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Hide Attributes and New Short Form When Adding Contact Records

by Mark Panger14. June 2018 16:21

Today's release added a couple of items you are going to love. 

Have a lot of attributes?  Wanna hide the unchecked ones?  Have attributes other team members use, but you don't?  Now you can hide them.  See how.


Looking for a quicker way to add a new contact record without going through ALL the tabs?  We've introduced a new short form data entry window to help with that.  Take a look...

 

 

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Soft Credits! and swap Primary/Secondary email addresses.

by Mark Panger2. March 2018 07:58

Soft credits first

 

Yesterday with version 6.2.6635.38826 we introduced a more formal soft credit system.

 

 

When entering a contribution you will see a Soft Credit tab:

 

On the Soft Credit tab you will select New, search for (or create) the donor to be soft credited and complete this dialog:

 

 

 From the Soft Credits menu...

 

 ...you can print letters to keep the honoree (or family of the memorial) informed:

 

 

Swap email positions

 

Every once in a while you find that you would like to swap the primary and secondary email addresses.  Now it's a button click:

 

 

 

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A bunch of fixes and a couple of new things too

by Mark Panger13. February 2018 14:41

Our release today was a fix of a bunch of little annoying problems (bug fixes).  However, a couple of new features were added too.  See bug fix notes below.

«Household Tax Deductible Contribution within Date Range» merge field was added to householded letter writing.  This is useful for year-end tax letters where the donation amount is not always the tax deductible amount.

We are slowly rolling out some new mapping features.  It will allow political customers to do "turf cutting" and nonprofits to see where their donors are located.  This DOES require a data append which will incur a cost of a about 1.5 cents per address geocoded.

If you have matching donors we have added a subject to max value to ensure an employer is not on the hook for the full amount of a very large donation made by an employee.  We have also added a checkbox to indicate if you want the matching donor listed on the donation page.  The donation page has been updated to accommodate matching donors.

 

Bug fixes:

Corrected an error in letter printing
Corrected 'primary connection locked' error.
If two windows are open that display contact attributes, and if an attribute is deleted from one window, attempting to perform an operation against the deleted attribute from the other window causes an error.  Fixed by verifying the existence of the attribute before attempting to perform an operation against it.
The contact merge facility errored when the source contact had contact user records associated with it.  Fixed.
If the HasVoted column is selected through the Format facility (or otherwise), an error will occur if the poll watch has-voted attribute has not been set.  Fixed by displaying a warning and defaulting to 'false' in this situation.  
When listing invoices, invoice id #0 shows.  If you click to open this invoice, an error occurs.  Fixed.
On the contribution list, if a format is loaded that does not contain the contact record contact id, and if an attempt is made to load the context menu by right-clicking on a row, an error occurred.  Fixed.
In the contact card attribute grid, you can paste (or possibly enter manually) a string greater than the max length allowed for the associated column in the contact attribute assignment record.  An error then occurs during the contact save operation.  Fixed.
From the email editor (and possibly from other places as well), if the image browser is invoked to insert an image, and if more than one image is selected, an error occurs.  Fixed.
If from the address list, if an address has been deleted without the list being updated, if the refresh-political-jurisdiction function is run, an error will occur when attempting to update the non-existent address.  Fixed.
If a contact record is opened, and from the relation tab page, a link is made to a related contact, if that contact relation record is then deleted, the contact closed, the reciprocal contact relation record is still visible in the original contact.  If an attempt is made to open that contact relation record, an error occurs.  Fixed.
In non-developer mode, referring to the ContributionFirstDateWithinDateRange in a format caused an error.  Fixed.
An unmatched apostrophe in the SQL search panel will generate an error.  Fixed.

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We added time logging to today's release

by Mark Panger18. January 2018 10:29

Internally here at Trail Blazer we have been logging our time to various tasks.  It allows us to track how much time is being spent on each task by each person.

Today we released this tool for all customers to use as desired. 

(click image for larger view)

A video of how to use this is at: https://youtu.be/UY9WaIPb-DQ

 

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Happy 16th Trail Blazer!!

by Mark Panger11. January 2018 07:47

Trail Blazer filed its papers of incorporation with the State of MN on 1/11/2002.  We just turned 16 today!  

It has been our pleasure and honor to serve you these past 16 years.  Thank you!

 

 

Don't we all?

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Improvements to email testing & Phone app updates

by Mark Panger17. October 2017 15:41

In the most recent version of Trail Blazer (desktop) out this week we added at the capability of testing your email TEMPLATES without first creating an email.  You would send a test of the template in the same manner you currently test the sending of the email.

 

  Our iPhone and Android apps have also been update with a couple of new features.

  1. For political customers you can view voter history on the contact record.
  2. For all customers you can create a pledge from the phone.
    1. The pledge can be a single pledge or
    2. multi-period pledge (up to 60 periods)

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Mobile BaseCamp Puts Photos at Your Fingertips

by Mark Panger22. September 2017 14:47

Remember Who is Who 

Trail Blazer now has an app to help you put a face to a name with the Mobile BaseCamp app for Apple and Android.

Make More Lasting Impressions  

With our Mobile BaseCamp app, you can turn any “meet and greet” into an opportunity to reach out to more like-minded folks.  

Increased Gallery Storage

Trail Blazer has increased everyone's document gallery storage from 1 Gig to 10 Gigs.  That's room for 50,000 photos!

 

Here’s how our app works…

  Step 1)  take a photo with anybody you meet;  

  Step 2) with just a couple of touches, send your templated email message with embedded photo to them; and

  Step 3)  with one touch they can post it to their Facebook page.  

Make great first impressions with Mobile BaseCamp and even more lasting impressions with the Facebook world.

Download the App:

Download iOS 

Download Android

Helpful Video:

Take photo and send by email: https://www.youtube.com/watch?v=37DVXzRVVis

 

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Just a few changes you might be interested in...

by Mark Panger14. September 2017 09:36

Things you will see:

Gallery documents can now be sorted.  Just click on the column heading.  Whew!!

Maybe a contact in your database does not fit the category of Male or Female.  A gender of Something Else has been added.

Photo merging into SINGLE (not mass) emails has been added.  More on that one later.

This one you will want to pay particular attention to.  In the past the Address search defaulted to searching on the Home address.  That's fine but the results (unless you changed the format) displayed the Default Display address.  Usually Home and Default Display address are the same address, but there is no requirement that they be the same.  This release has the search go against the Default Display which will then agree with your list results.  If it doesn't, there is a data issue for which you will need to call into Support. 

Additionally, you can now restrict to your results to only those contacts where the address EXISTS.  We know that when doing a mailing this was a needed step so you didn't produce a list with 100 records, but only 80 of them had an address.  We used to create a Favorite to work around this.

The search below will search for all contacts in the database where the Default Display address exists.  Of course you can use the NOT condition to find all those that are missing a Default Display address.  Likewise, you are not limited to just the Default Display address.

 

 

 

Something you may not see, but is quite beneficial:

If you saved an image into your gallery with a name that didn't conform to web address standards, you would get an error when using that image in your emails.  This has been corrected.

 

 

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"I'd Like My Data To Go, Please!"

by Mark Panger21. July 2017 11:03

We have been working on mobile apps native to Apple and Android.  We recently released our first (there will be more!) version.

 

If the buttons below do not work for your device, search for "Trail Blazer Mobile Base Camp" in your app store. 

    

  

Preview it here:

      

As of this release you can view/edit the phone, address, household, attributes, relationships, contributions (view only for now), and log notes for any contact in your database:

 

 

 

On this screen you can see which attribute folders have settings within.  In the case below, Christina has 2 of 6 attributes selected from the Issues folder.

 

 These are the two selected:

 

 

 Clicking on the address brings up a Google map:

 

 

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We support the option of having your donor share the credit card transaction cost

by Mark Panger12. July 2017 11:12

Click Here to learn how to configure the option for donors and event attendees to cover the merchant gateway ‘transaction fee’ so that you get the full amount of money they’re intending to give.

 

 

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Dashboards

by Mark Panger30. May 2017 07:44

Is there a statistic from your database you would like to see quickly?  Dashboards is where you can make that happen.  You may have as many dashboards as you wish and within each dashboard you may have as many dashboard items as you wish.

 

In this article, http://trailblz.com/kb/?action=view&kb=320&cat=1, we show you how you can add lists and graphs to your dashboard.  In addition, if there is a dashboard you would like to see that is not available, let us know at support@trailblz.com.

 

Below is a dashboard that shows your donor acquisition rates from year to year.

 

 

This table and chart combo shows your new donors by month by year:

 

 

This is a list of your LYBUNTS without the need to run a query and load a format:

 

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FEC Version 8.2 deployed today

by Mark Panger26. May 2017 15:53

For all those customers who forwarded us their FEC Version 8.2 notifications, the version we deployed today has the new version installed.

 

Volunteers and Relationships

You can track volunteer hours through the relationship tab.

 

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Attribute Checkboxes as a Single Column

by Mark Panger20. March 2017 07:14

If you like to include your attributes in your formats, you know they look like this when displayed:

 

 

If you would prefer to see that information combined (concatenated) in a single column like this... 

 

 

... then let us know.  We can create that column for you from any set of attributes.  

 

Advantages

  * It takes less horizontal space
  * The column can be word wrapped to save even more horizontal space:

 

Disadvantage

  * You lose the counts at the bottom of the column.

 

Of course you can do both! 

 

Email mpanger@trailblz.com if would like to have a format created for you that combines specific attributes into a single column.  No Charge!

 

 

 

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Using Vanco to process credit cards?

by Mark Panger10. March 2017 10:31

If have you have been getting a $23 monthly charge, it's because you have not completed the PCI compliance form.

 

You can call Vanco at 1-800-675-7430.  Vanco will instruct you on how to complete the PCI compliance form to avoid the fee.

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Mac customers using RDP may have lost ability to save documents on Mac desktop from RDP

by Mark Panger30. January 2017 13:09

(This is NOT for iPhone or iPads)

Microsoft recently made an update to their Remote Destkop Protocol (RDP) software.  In so doing they unchecked the box that allows our RDP computer (server) to talk to your Mac desktop.

You can correct this by Editing the Trail Blazer Remote Desktop connection.  Select the Redirection tab and check the box shown below:

 

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Miss the email over the weekend?

by Mark Panger9. January 2017 13:59

With today's new release, we changed some of the look of Trail Blazer:

 

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