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Article ID: KB93
Keyword Name: Can Spam, Flags, Rules, Blocked, Unsubscribe
Created: February 05, 2013
Viewed: 3292

About Bounced Emails and Policy


Overview

This article details why some of your emails may be bouncing, and how to verify that the email address is valid.


Note

If you try to resend an email to an address after it bounced as non-existent, the email will not be sent.  To be compliant with the CAN-SPAM act, we maintain a non-existent/bounced list for you to help ensure your emails are not blacklisted or blocked (this is only preventive, national and local ISP spam lists are not controlled by Trail Blazer).


Steps

Confirm the email is active by sending an email through your personal email client.

Correct any spelling errors then create and resend the mass email again.

Contact Trail Blazer support to assist with the address in question at support@trailblz.com or 866-909-8700


Email Bounce Policy

If an email is bounced you will not be allowed to resend it again within 30 days.  After 30 days, you may reset the bounce flag and attempt to resend. You may repeat this cycle up to 5 times.

After 5 bounces, the email will be placed on permanent bounce.  To release an email from permanent bounce, you will need to contact Trail Blazer Support at support@trailblz.com or 866.909.8700






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