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Home : Troubleshooting : "I Can't See my Attribute Checkboxes" - How to Adjust the DPI Screen Resolution of your Machine so that Checkboxes Display Correctly

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Article ID: KB167
Keyword Name: DPI, Display, Tree, Resolution, Screen, Small,100,125, Checkbox, Attribute
Created: December 16, 2015
Viewed: 3449

"I Can't See my Attribute Checkboxes" - How to Adjust the DPI Screen Resolution of your Machine so that Checkboxes Display Correctly




Click Here to view this article as a PDF.






Author: Joel Kristenson (Research & source material provided by Kevin Piatt)

Last Updated: 2015-12-16






Overview


Common Question from our Customers:


I can't select any attributes. I don't see the check marks to select the attributes.  Any ideas?



Answer


Yes.  You have your screen fonts set at more than 100% e.g. 125, 150+ percent.  If you are running Windows 10, this issue was fixed automatically in that OS.








Steps


If you are using Windows 7:


Right-mouse click anywhere on your Desktop.



Select Personalize.


In the Search box, type: ‘font size




In the search results, click: Make text and other items large or smaller


Set the radio button for 100%



For Windows XP users:


http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/display_change_window_fonts.mspx?mfr=true



http://www.us-cert.gov/sites/default/files/images/tip-icon.pngTip: If you like your computer resolution to run at 125+ percent, create multiple user accounts for that machine, one that runs on 100% for Trail Blazer work, and another one with the higher resolution/font-size so that you can switch back and forth as necessary.









Steps to Change DPI on Other Versions of Windows


· XP

o Follow this path to get started: Start > Control Panel > Appearance and Themes > Display

o Open the Settings tab and then click on Advanced

o On the General tab you will find the DPI setting list

§ Set DPI to 100%

§ Restart your computer if necessary


· Vista

o Follow this path to get started: Start > Control Panel > Appearance and Personalization > Personalization

o In the left pane click on Adjust font size (DPI)

§ Set DPI to 100%

§ Restart your computer if necessary


· 7

o Follow this path to get started: Start > Control Panel > Appearance and Personalization

o Under the Display heading click Make Text And Other Items Larger Or Smaller

§ Set to 100%

§ Restart your computer if necessary


· 8 and 8.1

o Follow this path to get started: Start > Control Panel > Display

o Adjust the slider under Change the size of all items to 100%

§ Restart your computer if necessary




















Related Resources


Article: Creating an Attribute Folder and Attribute Items

Article: Delete an Attribute Folder and an Attribute Item

Article: Add Attributes, Attribute Dates, and Attribute Notes to the Grid by Formatting them in as Columns

Article: How to Merge Attributes

Article: How to Use the NOT Attribute and Query for Records Tagged with It

Article: How to Mass Update a List of Contacts with an Attribute Item

Article: How to Set an Attribute for All Members of a Household en masse

Article: How to Un-assign an Attribute in Mass

Website Page: Frequently Asked Questions (FAQ)

Video: Getting Started 101 – Orientation to the screen

Video: Not Attribute






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