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Home : Payment Gateways : Authorize.net Gateway: [FIELD] is required. Reason Code: (33)

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Article ID: KB292
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Created: July 15, 2015
Viewed: 1361

Authorize.net Gateway: [FIELD] is required. Reason Code: (33)

Synopsis

You are using Authorize.net as your payment processor. Your constituents are receiving error code 33 when attempting to process a credit card and payments are being declined.

Solution

This message indicates that you have a field marked as required in your current Authorize.net configuration, but it is not transmitted or supported by Trail Blazer. You must mark the following fields as NOT required, in your Authorize.net setup:

  1. Phone
  2. Email
  3. Bill To First Name
  4. etc.


In the actual error message that you receive, the value for the [FIELD] is replaced with the actual field name that is causing the error.  Also note that it may be more than one field affecting the transaction. Please be sure to test a credit card transaction until this message is cleared.

To change the referenced field to NOT required: Login to the Authorize.net Interface ( at https://secure.authorize.net ), then click on Settings -> Payment Form -> Form Fields and uncheck the Required box for the particular [FIELD].



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